Solutions for knowledge management, staff communications, email overload, Intranet ROI, emergency communications, responding to virus attacks

Solutions
Staff communications
Email overload
Intranet ROI
Knowledge management
Emergency communications
Responding to virus attacks

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ePoster
AlertPoster
WebFlash
OfficeGym

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Case study

Knowledge Management

Poor knowledge management – a failure to share and profitably exploit information they already have – is one of the biggest challenges facing business sectors today, according to Dr Sandra Moffett, of University of Ulster, speaking at a top level business communications conference taking place at the university in September 2006.

Knowledge management is about getting the right information to the right people in a way that they can use it. If people will actively look for the information, it's relatively easy. But how do you get information to people if they don't know they need it, and don't go looking for it?

One way is to set up a subscription service. Somebody finds and categorises information, such as news and magazine articles, and then distributes this in paper or by email to people who have subscribed to the particular category. It sounds good, but people who subscribe can end up with overflowing in-trays or in-boxes, and little time to go through then enthusiasm quickly peters out.

Our ePoster product refines this approach, bringing the information to subscribers in a less intrusive but more effective way.

The model is the same - a central person creates ePosters and assigns them to different channels, and each user chooses the channels they wish to subscribe to. The difference is that the information is then displayed on their computer screen when they are not doing other things. Each time they take a phone call, go to a meeting, make a cup of coffee or chat with a colleague, they see relevant ePosters when they come back to their PC.

And the result? Users potentially see the same ePosters many times, increasing the likelihood that they will remember and use the information. If the information is not useful they don't need to do anything to get rid of it, and have wasted no time. And if it is useful, they can bring it back and follow any links easily through the ePoster Browser mode.

Information Sharing &
Emergency Notification
Softwares